Welcome!

SDN Journal Authors: Pat Romanski, Destiny Bertucci, Liz McMillan, Elizabeth White, Amitabh Sinha

Related Topics: @DevOpsSummit, Microservices Expo, Containers Expo Blog, Agile Computing, SDN Journal

@DevOpsSummit: Blog Post

Four Essential Hacks for Newbies By @Aruna13 | @DevOpsSummit [#DevOps]

So congratulations, somehow you've managed to wangle your way onto DevOps Summit at Cloud Expo

Four Essential Cultural Hacks for DevOps Newbies

So congratulations, somehow you've managed to wangle your way onto one of the many DevOps conferences being held around the world. Why not you might say? DevOps is not only hot it's the approach many enterprises are now exploring as the means to help accelerate the delivery of high quality software.  And with 2014 marking the 5th year for DevOps, maybe that's double cause for celebration; you're once again hooked on an new exciting trend (well newish) and its tailor made for your organization, right?

Now you're ready to rock and roll; eager to impress your boss, colleagues (and really anyone who cares listen) on how DevOps is the next best thing for IT and the business since sliced bread. And, just like any five year old, you're ready to charm your way into conversations; using funky terms like anti-fragile, anti-patterns, feedback loops, learning from failure, Lean IT, Kanban boards and continuous delivery.

But there's a problem. Back at castle enterprise you hit a brick wall. Perhaps folks will politely listen, but you really suspect that they're just paying lip-service to your fresh-faced ideas. Worse still some of your suggestions are greeted with stony silence or gasps of incredulity, or in extreme cases (and just like many five year olds) you're scolded and admonished for your new found dash. So it's off to the micro-management naughty room or back to putting covers on your TPS reports (ala Office Space) - how dare you question a culture based on "when it's not broken, we don't fix it."

So with your youthful hand firmly slapped for daring to approach the parental enterprise cultural cookie jar, is there really anything you can do to infuse the organization with a DevOps vision?

Perhaps, but it won't be easy. Organizational culture and workforce transformation are major initiatives usually mandated and driven from the very top, meaning there's probably no immediate magic pill. Especially if your enterprise structure is swamped with senior managers whose job titles should really reflect the atmosphere of friction prevailing within the organization - like VP of Insidious Bureaucracy or Senior Director of B.O.G.S. (Blaming the Other Guy and Saving the Day).

But rather than immediately throwing a tantrum, collecting your toys and leaving the organization, what practical steps can you take and what should you avoid when trying to endear the value of DevOps upon the business?

Here are four examples, which like those in early development are based on taking small but important steps:

Speak slowly and take that food out of your mouth - Ok, so you know lots of DevOps, Lean and Agile terms, like Value Stream analysis, cycle times, retrospective and continuous improvement. You might even be bold enough to "Genba walk" your way into another team's processes; pointing out all the wasteful activities and casually proposing some practical improvements. Of course this might be fine if your language and actions represent standard vernacular of the business (e.g. lean manufacturing), or if agile is used in development - but be careful.

Terms like Minimum Viable Product, Failing Fast and Technical Debt might connote something really bad and unpalatable to business users, so my advice is to be prepared moderate all the DevOps jargon by demonstrating value with user-centric stories.

You show me yours and I'll show you mine - we're taught to share our toys at an early age, so why do we crave ownership of the toys in the workplace - toolsets? Sadly, some have been architected that way to singularly support functional silos and technology fiefdoms. Now, however, tools and methods are being designed to support and stimulate cross-functional collaboration and feedback. Like for example modern application performance management, which when established within non-functional testing can help development meet both speed and quality objectives.

Hold some parties and play nice - you don't have to wait for the next DevOps conference to convince like-minded colleagues on the value of DevOps - you can start your own. With a smattering of management sponsorship you can perhaps develop internal mini-conferences or cross-team hacks. Failing that if you work in operations go ahead and crash the next agile stand-up meeting or retrospective. Remember too you'll most likely work in a "multi-cultural" setting, so don't decry any established best practices like ITIL, COBIT, CMMI and balanced scorecard. At best you'll just tick off a number of folks and at worst you'll be on your way to establishing a separate, siloed thought practice - that's an anti-pattern and not what you should be striving for - collaboration and co-existence.

Show off all those awesome gold stars - it's easy to get carried away with impressive sounding metrics like time-to-value and market share, but I'd caution anyone against initially setting your goals too high. A better approach is to look for performance indicators that drive change and incentivise behaviors, especially those that can be shared across teams. These can include metrics to demonstrate service quality (e.g. deployment success rates), service velocity (e.g. deployment frequency/cycle times), and customer value (e.g. response times, lead times and netpromoter scores).

Once you've had some wins don't rest on your laurels. Start tracking immediately to demonstrate the value of DevOps behaviors, tools and processes, never forgetting to share the credit and celebrate any successes, however minor they might be.

Influencing organizational culture is a tough nut to track, but not impossible since it's based on sets of behaviour -- which can be influenced. This may start with small baby steps in collaboration and DevOps style experiments or with executive sponsorship. Never forget, however, that there will be setbacks, so start honing the next "C" word in your DevOps dictionary - Courage!

More Stories By Aruna Ravichandran

Aruna Ravichandran has over 20 years of experience in building and marketing products in various markets such as IT Operations Management (APM, Infrastructure management, Service Management, Cloud Management, Analytics, Log Management, and Data Center Infrastructure Management), Continuous Delivery, Test Automation, Security and SDN. In her current role, she leads the product and solutions marketing, strategy, market segmentation, messaging, positioning, competitive and sales enablement across CA's DevOps portfolio.

Prior to CA, Aruna worked at Juniper Networks and Hewlett Packard where-in she led executive leadership roles in marketing and engineering.

Aruna is co-author of the book, "DevOps for Digital Leaders", which was published in 2016 and was named one of Top 100 The Most Influential Women in Silicon Valley by the San Jose Business Journal as well as 2016 Most Powerful and Influential Woman Award by the National Diversity Council.

Aruna holds a Masters in Computer Engineering and a MBA from Santa Clara University.

@CloudExpo Stories
Digital transformation is about embracing digital technologies into a company's culture to better connect with its customers, automate processes, create better tools, enter new markets, etc. Such a transformation requires continuous orchestration across teams and an environment based on open collaboration and daily experiments. In his session at 21st Cloud Expo, Alex Casalboni, Technical (Cloud) Evangelist at Cloud Academy, explored and discussed the most urgent unsolved challenges to achieve f...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
The past few years have brought a sea change in the way applications are architected, developed, and consumed—increasing both the complexity of testing and the business impact of software failures. How can software testing professionals keep pace with modern application delivery, given the trends that impact both architectures (cloud, microservices, and APIs) and processes (DevOps, agile, and continuous delivery)? This is where continuous testing comes in. D
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
The “Digital Era” is forcing us to engage with new methods to build, operate and maintain applications. This transformation also implies an evolution to more and more intelligent applications to better engage with the customers, while creating significant market differentiators. In both cases, the cloud has become a key enabler to embrace this digital revolution. So, moving to the cloud is no longer the question; the new questions are HOW and WHEN. To make this equation even more complex, most ...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone in...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: imple...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex ...
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, described how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launching ...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...