Welcome!

SDN Journal Authors: Dana Gardner, Elizabeth White, David Paquette, Olivier Huynh Van, Pat Romanski

News Feed Item

The Service assurance systems: worldwide forecast 2014-2018

NEW YORK, Aug. 19, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

The Service assurance systems: worldwide forecast 2014–2018

http://www.reportlinker.com/p02240541/The-Service-assurance-systems-worldwide-forecast-2014–2018.html

The worldwide service assurance market is forecast to grow from USD2.93 billion in 2013 to USD4.13 billion in 2018, at a CAGR of 7.2%. LTE will continue to be a major driver for service assurance investments during the forecast period. This report provides a 5-year revenue forecast for five application segments, four service sectors and four regions.

LTE roll-out and data service take-up in emerging markets will drive long-term growth in the service assurance systems market

-The service assurance market will grow from USD2.93 billion in 2013 to USD4.13 billion in 2018, at a CAGR of 7.2%.

-LTE will continue to be a major driver for service assurance investments during the forecast period. Growth in the first 3 years will be relatively slow because LTE-related spending in mature markets such as North America (NA) will decline.

-Investments will increase in emerging markets as operators accelerate LTE deployments, which will drive higher growth during the latter part of the forecast period. Countries in emerging Asia–Pacific (APAC) and parts of the Middle East and Africa (MEA) have planned LTE roll-outs in this period.

-Cost and bottom-line pressures will drive investments in network operations centre (NOC) consolidation initiatives and system rationalisation projects. Service operation centre (SOC) implementation, big data and real-time network analytics will be strong drivers, for improving customer experience, increasing customer loyalty and reducing churn.

-In the long term, a number of operators will deploy voice over LTE (VoLTE). Given the complexity of VoLTE, operators will need advanced monitoring systems to assure the service.

-As operators evolve their networks to introduce virtualised network functions, they will need new assurance and orchestration systems that can manage both legacy and virtualised infrastructure.

Drivers

-LTE network roll-out in emerging markets, including Emerging APAC and MEA.-Increased consumption of data services in LATAM and Emerging APAC, because of increasing smartphone penetration.-Service assurance consolidation to drive customer experience improvements, and transformation from network-centric to service- and customer-centric operations.-Use of real-time network analytics to better understand customer behaviour.-Efficient network planning using near-real-time network performance data.-New services such as VoLTE and Wi-Fi.-New cloud-based services combining compute, storage and network.-Network virtualisation initiatives such as NFV and SDN.-Increasing traction in the M2M domain.

Inhibitors

-Organisational barriers to sharing network data between departments.

-Privacy concerns.

-Regulatory issues related to net neutrality.

-Inadequate support from senior management for transformation projects.

-Poor understanding of CEM principles.

-Difficulty in justifying the business case for CEM.

-Lack of OSS standards for virtualised networks will inhibit investment in assurance systems for NFV and SDN.

Contents

5.Executive summary

6.LTE roll-out and data service take-up in emerging markets will drive long-term growth in the service assurance systems market

7.Service management will be the fastest-growing sub-segment, followed by performance monitoring and probe systems

8.Growth in mobile assurance systems will continue to be faster than in the business and residential broadband segments

9.EMEA will overtake NA in 2015 in terms of overall service assurance spending, but APAC will continue to be the fastest-growing region

10.Recommendations

11.Recommendations

12.Forecasts

13.Probe systems revenue will grow at a 6.7% CAGR to USD1.7 billion by 2018, driven by LTE deployments in emerging markets in the long term

14.Probe systems: LTE and customer experience objectives will continue to drive investment in mobile services probe systems

15.Probe systems: Spending in APAC and EMEA will accelerate, while NA will reach LTE saturation

16.Fault and event management revenue will grow to USD619 million in 2018 at a 3.9% CAGR, driven by standardisation of tools and processes

17.Fault and event management: Innovation will come from improvements in root cause analysis and cross-domain correlation

18.Fault and event management: Emerging market operators will migrate to COTS, while those in mature markets will make marginal step investments

19.Service management will have the highest CAGR, at 12.1%, as operators recognise the benefits of measuring customer quality of experience

20.Service management: Mobile saturation and high levels of competition will drive operators to improve customer experience and reduce churn

21.Service management: Competitive pressures will continue to drive high spending in EMEA and NA, but APAC will be the fastest-growing region

22.Performance monitoring revenue will return to stable growth during the forecast period and demand for unified monitoring solutions will increase

23.Performance monitoring: Mobile will be the fastest-growing segment as more operators launch LTE, and cross-domain monitoring will be in demand

24.Performance monitoring: EMEA and NA will contribute 80% of revenue, while APAC and LATAM will have a limited impact despite high growth

25.Workforce automation: Budget pressures and competing business objectives will continue to impede investments in this sub-segment

26.Workforce automation: The economic benefit of workforce automation solutions is to improve labour efficiency and reduce truck rolls

27.Workforce automation: CSPs in NA invest twice as much in workforce automation software as those in Western Europe

28.Market drivers and inhibitors

29.Market drivers and inhibitors

30.Business environment

31.The business environment

32.LTE will spread from the USA and Developed APAC to cover a large proportion of the rest of the world in the next 5 years

33.Emerging APAC will have the most LTE connections of all regions by 2018

34.Latin America's contribution to the smartphone market will increase the most by 2018

35.Except some operators in developed markets that have aggressive plans for VoLTE, most view it as a long-term plan

36.CEM-led investments will increase as CSPs look to mature from being 'reactive' to 'proactive' customer-centric organisations

37.'Super SOC' implementation and NOC consolidation are major trends that are driving consistency and improvements in CEM

38.Market definition

39.Telecoms software market segmentation

40.Service assurance software features

41.Service assurance sub-segment definitions

42.Service assurance service sector and revenue type definitions

43.Definition of geographical regions

44.About the author and Analysys Mason

45.About the author

46.About Analysys Mason

47.Research from Analysys Mason

48.Consulting from Analysys Mason

List of figures

Figure 1: Service assurance system revenue, worldwide, 2013–2018

Figure 2: Service assurance system revenue by sub-segment, worldwide, 2013–2018

Figure 3: Service assurance system revenue by telecoms service, worldwide, 2013–2018

Figure 4: Service assurance system revenue by region, worldwide, 2013–2018

Figure 5: Probe systems revenue, worldwide, 2013–2018

Figure 6: Probe systems revenue by telecoms service, worldwide, 2013–2018

Figure 7: Probe systems revenue by region, worldwide, 2013–2018

Figure 8: Fault and event management revenue, worldwide, 2013–2018

Figure 9: Fault and event management systems revenue by telecoms service, worldwide, 2013–2018

Figure 10: Fault and event management revenue by region, worldwide, 2013–2018

Figure 11: Service management revenue, worldwide, 2013–2018

Figure 12: Service management revenue by telecoms service, worldwide, 2013–2018

Figure 13: Service management revenue by region, worldwide, 2013–2018

Figure 14: Performance monitoring revenue, worldwide, 2013–2018

Figure 15: Performance monitoring revenue by telecoms service, worldwide, 2013–2018

Figure 16: Performance monitoring revenue by region, worldwide, 2013–2018

Figure 17: Workforce automation revenue, worldwide, 2013–2018

Figure 18: Workforce automation revenue by telecoms service, worldwide, 2013–2018

Figure 19: Workforce automation revenue by region, worldwide, 2013–2018

Figure 20: Share of top-ten markets' LTE connections, by country, 2018

Figure 21: LTE connections by device type and region, 2018

Figure 22: Smartphone connections by region, 2011–2018

Figure 23: Smartphone unit sales by region, 2011–2018

Figure 24: Smartphone users with VoLTE as their default voice service, by region, 2010–2018

Figure 25: Smartphone penetration of VoLTE services, by region, 2010–2018

Figure 26: The customer loyalty curve and different phases of customer experience

Figure 27: Labour savings achieved through efficiency initiatives in call centre and operations groups

Figure 28: Telecoms software market segments

Figure 29: Service assurance software features by sub-segment

Figure 30: Service assurance sub-segment definitions

Figure 31: Service assurance service sector definitions

Figure 32: Service assurance revenue type definition

Figure 33: Regional breakdown used in this report

To order this report: The Service assurance systems: worldwide forecast 2014–2018 http://www.reportlinker.com/p02240541/The-Service-assurance-systems-worldwide-forecast-2014–2018.html

Contact Clare: [email protected]: (339)-368-6001Intl: +1 339-368-6001

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...