Welcome!

SDN Journal Authors: Johnnie Konstantas, Cloud Best Practices Network, Elizabeth White, Sarah Patrick, Ramesh Ganapathy

News Feed Item

The Service assurance systems: worldwide forecast 2014-2018

NEW YORK, Aug. 19, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

The Service assurance systems: worldwide forecast 2014–2018

http://www.reportlinker.com/p02240541/The-Service-assurance-systems-worldwide-forecast-2014–2018.html

The worldwide service assurance market is forecast to grow from USD2.93 billion in 2013 to USD4.13 billion in 2018, at a CAGR of 7.2%. LTE will continue to be a major driver for service assurance investments during the forecast period. This report provides a 5-year revenue forecast for five application segments, four service sectors and four regions.

LTE roll-out and data service take-up in emerging markets will drive long-term growth in the service assurance systems market

-The service assurance market will grow from USD2.93 billion in 2013 to USD4.13 billion in 2018, at a CAGR of 7.2%.

-LTE will continue to be a major driver for service assurance investments during the forecast period. Growth in the first 3 years will be relatively slow because LTE-related spending in mature markets such as North America (NA) will decline.

-Investments will increase in emerging markets as operators accelerate LTE deployments, which will drive higher growth during the latter part of the forecast period. Countries in emerging Asia–Pacific (APAC) and parts of the Middle East and Africa (MEA) have planned LTE roll-outs in this period.

-Cost and bottom-line pressures will drive investments in network operations centre (NOC) consolidation initiatives and system rationalisation projects. Service operation centre (SOC) implementation, big data and real-time network analytics will be strong drivers, for improving customer experience, increasing customer loyalty and reducing churn.

-In the long term, a number of operators will deploy voice over LTE (VoLTE). Given the complexity of VoLTE, operators will need advanced monitoring systems to assure the service.

-As operators evolve their networks to introduce virtualised network functions, they will need new assurance and orchestration systems that can manage both legacy and virtualised infrastructure.

Drivers

-LTE network roll-out in emerging markets, including Emerging APAC and MEA.-Increased consumption of data services in LATAM and Emerging APAC, because of increasing smartphone penetration.-Service assurance consolidation to drive customer experience improvements, and transformation from network-centric to service- and customer-centric operations.-Use of real-time network analytics to better understand customer behaviour.-Efficient network planning using near-real-time network performance data.-New services such as VoLTE and Wi-Fi.-New cloud-based services combining compute, storage and network.-Network virtualisation initiatives such as NFV and SDN.-Increasing traction in the M2M domain.

Inhibitors

-Organisational barriers to sharing network data between departments.

-Privacy concerns.

-Regulatory issues related to net neutrality.

-Inadequate support from senior management for transformation projects.

-Poor understanding of CEM principles.

-Difficulty in justifying the business case for CEM.

-Lack of OSS standards for virtualised networks will inhibit investment in assurance systems for NFV and SDN.

Contents

5.Executive summary

6.LTE roll-out and data service take-up in emerging markets will drive long-term growth in the service assurance systems market

7.Service management will be the fastest-growing sub-segment, followed by performance monitoring and probe systems

8.Growth in mobile assurance systems will continue to be faster than in the business and residential broadband segments

9.EMEA will overtake NA in 2015 in terms of overall service assurance spending, but APAC will continue to be the fastest-growing region

10.Recommendations

11.Recommendations

12.Forecasts

13.Probe systems revenue will grow at a 6.7% CAGR to USD1.7 billion by 2018, driven by LTE deployments in emerging markets in the long term

14.Probe systems: LTE and customer experience objectives will continue to drive investment in mobile services probe systems

15.Probe systems: Spending in APAC and EMEA will accelerate, while NA will reach LTE saturation

16.Fault and event management revenue will grow to USD619 million in 2018 at a 3.9% CAGR, driven by standardisation of tools and processes

17.Fault and event management: Innovation will come from improvements in root cause analysis and cross-domain correlation

18.Fault and event management: Emerging market operators will migrate to COTS, while those in mature markets will make marginal step investments

19.Service management will have the highest CAGR, at 12.1%, as operators recognise the benefits of measuring customer quality of experience

20.Service management: Mobile saturation and high levels of competition will drive operators to improve customer experience and reduce churn

21.Service management: Competitive pressures will continue to drive high spending in EMEA and NA, but APAC will be the fastest-growing region

22.Performance monitoring revenue will return to stable growth during the forecast period and demand for unified monitoring solutions will increase

23.Performance monitoring: Mobile will be the fastest-growing segment as more operators launch LTE, and cross-domain monitoring will be in demand

24.Performance monitoring: EMEA and NA will contribute 80% of revenue, while APAC and LATAM will have a limited impact despite high growth

25.Workforce automation: Budget pressures and competing business objectives will continue to impede investments in this sub-segment

26.Workforce automation: The economic benefit of workforce automation solutions is to improve labour efficiency and reduce truck rolls

27.Workforce automation: CSPs in NA invest twice as much in workforce automation software as those in Western Europe

28.Market drivers and inhibitors

29.Market drivers and inhibitors

30.Business environment

31.The business environment

32.LTE will spread from the USA and Developed APAC to cover a large proportion of the rest of the world in the next 5 years

33.Emerging APAC will have the most LTE connections of all regions by 2018

34.Latin America's contribution to the smartphone market will increase the most by 2018

35.Except some operators in developed markets that have aggressive plans for VoLTE, most view it as a long-term plan

36.CEM-led investments will increase as CSPs look to mature from being 'reactive' to 'proactive' customer-centric organisations

37.'Super SOC' implementation and NOC consolidation are major trends that are driving consistency and improvements in CEM

38.Market definition

39.Telecoms software market segmentation

40.Service assurance software features

41.Service assurance sub-segment definitions

42.Service assurance service sector and revenue type definitions

43.Definition of geographical regions

44.About the author and Analysys Mason

45.About the author

46.About Analysys Mason

47.Research from Analysys Mason

48.Consulting from Analysys Mason

List of figures

Figure 1: Service assurance system revenue, worldwide, 2013–2018

Figure 2: Service assurance system revenue by sub-segment, worldwide, 2013–2018

Figure 3: Service assurance system revenue by telecoms service, worldwide, 2013–2018

Figure 4: Service assurance system revenue by region, worldwide, 2013–2018

Figure 5: Probe systems revenue, worldwide, 2013–2018

Figure 6: Probe systems revenue by telecoms service, worldwide, 2013–2018

Figure 7: Probe systems revenue by region, worldwide, 2013–2018

Figure 8: Fault and event management revenue, worldwide, 2013–2018

Figure 9: Fault and event management systems revenue by telecoms service, worldwide, 2013–2018

Figure 10: Fault and event management revenue by region, worldwide, 2013–2018

Figure 11: Service management revenue, worldwide, 2013–2018

Figure 12: Service management revenue by telecoms service, worldwide, 2013–2018

Figure 13: Service management revenue by region, worldwide, 2013–2018

Figure 14: Performance monitoring revenue, worldwide, 2013–2018

Figure 15: Performance monitoring revenue by telecoms service, worldwide, 2013–2018

Figure 16: Performance monitoring revenue by region, worldwide, 2013–2018

Figure 17: Workforce automation revenue, worldwide, 2013–2018

Figure 18: Workforce automation revenue by telecoms service, worldwide, 2013–2018

Figure 19: Workforce automation revenue by region, worldwide, 2013–2018

Figure 20: Share of top-ten markets' LTE connections, by country, 2018

Figure 21: LTE connections by device type and region, 2018

Figure 22: Smartphone connections by region, 2011–2018

Figure 23: Smartphone unit sales by region, 2011–2018

Figure 24: Smartphone users with VoLTE as their default voice service, by region, 2010–2018

Figure 25: Smartphone penetration of VoLTE services, by region, 2010–2018

Figure 26: The customer loyalty curve and different phases of customer experience

Figure 27: Labour savings achieved through efficiency initiatives in call centre and operations groups

Figure 28: Telecoms software market segments

Figure 29: Service assurance software features by sub-segment

Figure 30: Service assurance sub-segment definitions

Figure 31: Service assurance service sector definitions

Figure 32: Service assurance revenue type definition

Figure 33: Regional breakdown used in this report

To order this report: The Service assurance systems: worldwide forecast 2014–2018 http://www.reportlinker.com/p02240541/The-Service-assurance-systems-worldwide-forecast-2014–2018.html

Contact Clare: [email protected]: (339)-368-6001Intl: +1 339-368-6001

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
As someone who has been dedicated to automation and Application Release Automation (ARA) technology for almost six years now, one of the most common questions I get asked regards Platform-as-a-Service (PaaS). Specifically, people want to know whether release automation is still needed when a PaaS is in place, and why. Isn't that what a PaaS provides? A solution to the deployment and runtime challenges of an application? Why would anyone using a PaaS then need an automation engine with workflow ...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.