Click here to close now.




















Welcome!

SDN Journal Authors: Elizabeth White, Dana Gardner, Chris Janz, Michael Jannery, Lori MacVittie

News Feed Item

Converged Technology Group IDs Five Hidden Costs of Uptime

Managed Services Partner Offers IT Pros Downloadable eBook, Highlights Benefits of its Assist360 Managed Support Service

ISLANDIA, N.Y., April 8, 2014 /PRNewswire/ -- Business and technology executives are acutely aware of the dangers of IT downtime in their organizations – loss of productivity, loss of profitability and lower staff morale to name a few. But there are hidden costs to IT uptime that can be just as damaging to a company's profitability, according to Converged Technology Group (www.convergedtechgroup.com), an award-winning Managed Services Partner (MSP) serving clients throughout the Northeast. The company has created a five-point checklist outlining the hidden costs of IT uptime as well as a complimentary, downloadable eBook to help IT and business professionals identify these danger signs in their own IT departments.

Photo - http://photos.prnewswire.com/prnh/20140408/NY99780

To help combat costs associated with IT downtime and hidden costs associated with IT uptime, Converged Technology Group developed its Assist360 managed services offering.  Assist360 is a co-managed, customizable, cloud-based suite of managed services designed specifically to help CIOs keep their business-critical technology systems online and secure while offloading much of their daily monitoring and maintenance demands.  In addition to expected services like automated remote monitoring and alerts, SLA-based response and remediation, and help desk support and vendor management, Assist360 also offers unique services that include on-demand consulting to ensure the client's technology is meeting the business' needs and an easy-to-understand dashboard giving the CIO and internal IT staff views of all performance metrics across their company's IT landscape.

"The first step in running a more efficient, cost-effective IT department is in the CIO's willingness to assess where the company is today; whether or not the existing IT staff is able to dedicate any time to mission-critical tasks or just break-fix, lights-on kind of work; and whether or not anyone is willing to admit it if there is a problem," says Steve Drgon, Chief Technology Officer, Converged Technology Group.  "Our Assist360 managed services offering is the result of an intense, two-year R&D effort that greatly expanded the in-depth services we have long offered our clients – including SLA-based incident responses, unlimited help desk support, and complete vendor management – to include consulting and dashboard services that show our clients we truly understand their businesses and the way they want to manage their IT.  Our Assist360 managed services offering is one of the things that makes us a managed services partner to our clients, not just a provider.  Managed services isn't just about offloading backroom services, and it's not about having one throat to choke.  What it should be about – and what it is about at Converged Technology Group – is having one hand to shake."

Five Hidden Costs of IT Uptime
Uptime is a business imperative, but keeping systems up and running can be costly and time consuming.  The question is, how costly and how time consuming? To help CIOs assess where they are and what changes they might want to make, Converged Technology Group has identified five common danger signs, each related to a hidden cost of IT uptime.  Companies that find these profiles a match may need a new managed services strategy to curtail costs and free IT staff for more business-critical tasks.

  1. You're running a state-of-the-art data center instead of your business. Mobile computing, Big Data, BYOD – advancements like these make it easy to fall in love with the potential of information technology. System by system, companies grow accustomed to running this entire infrastructure in-house. But now, if this danger sign fits, IT pros realize they've reached a line where they're spending too much time thinking about IT and not enough about their industry or even their own customers.
  2. You can't use best-of-class technology because it's too complex for your in-house team to integrate and manage. From software-defined storage to big data analytics, determining the combination of vendors and products that will result in the most efficient and cost-effective solution is a complex undertaking. Hidden compatibility issues can stall seemingly routine deployments and require days of troubleshooting. Some installations require expensive, time-consuming training just to use new technologies. Watch out: Just dealing with multiple vendors' support staffs can keep an overworked IT staff from more business-critical work.
  3. You're killing efficiency, customer service and your reputation with downtime and slowdowns – Everyone knows how bad a headline-grabbing system outage can be. Even if the company isn't running a Fortune 500 airline reservation system, ecommerce site or global manufacturing network, slowdowns and crashes – especially those that affect customers – quietly sap revenue, profits and the organization's industry standing.
  4. You're missing hidden support costs as you move to the cloud. – While the cloud, including applications and other services delivered via the Internet, can be a sure way to cut costs, the virtualized nature of the cloud requires the licensing of, and staff training in, new tools, and sometimes different tools for different clouds. That means evaluating, choosing, licensing and training IT staff on multiple management platforms as well as potentially extending internal security and access controls to the public cloud, transferring data to a public cloud and retrieving it when moving to a new provider. All of this takes money and significant time to accomplish if the company is relying on its own internal staff alone.
  5. You're spending resources with providers rather than investing in partners. – As a business grows and changes, its technology requirements and scope change as well. As a result, it's critical to find and evaluate both current and future needs, including the vendors and service provider the company relies on. Does the managed service provider the organization is currently working with – internally or externally – really understand the company's core business rather than just its technology? Has the company chosen a Managed Services "Provider" of generic help desk, data center or integration services that would fit any business' needs or a Managed Services "Partner" that can proactively suggest creative technology solutions to the company's toughest business problems? Significant changes or growth in the business may require changes in the kind of partners serving that business as well as the quantifiable measurements such as uptime, performance or resolution times previously agreed upon.

More Information:

  • Find out how managed services like Assist360 can support IT infrastructure while lowering total cost of ownership: http://ow.ly/urpZz.
  • Download an eBook, "The Five Hidden Costs of IT Uptime," to help calculate how much a business is spending on uptime here: http://bit.ly/1h7NecD.
  • Watch brief videos on topics ranging from VDI to unified communications and cloud here: http://ow.ly/vdKnA.

About Converged Technology Group
Converged Technology Group is an award-winning Managed Services Partner (MSP) focused on improving IT performance and lowering the cost of technology support for growing businesses in healthcare, financial services, education, retail, legal and other cutting-edge industries. Located in Islandia, NY, and New York City, Converged Technology Group provides network infrastructure, unified communications, virtualized data center, cloud solutions and managed services to multinational enterprises headquartered in the Northeast. The company provides business-critical uptime all the time, and helps clients design, implement and operate their IT infrastructure, communication and computing systems for the greatest return on their IT investments. For more information on Converged Technology Group, please contact us at 631-468-5728 or [email protected], and visit our website at www.convergedtechgroup.com.

Media Contacts:
Anthony Malley
Director Business Development & Marketing
Converged Technology Group
631-468-5728
[email protected]

Lisa Hazen
Account Manager
Communication Strategy Group
631-239-6335
[email protected]

SOURCE Converged Technology Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@CloudExpo Stories
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with ...
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...