Welcome!

SDN Journal Authors: Pat Romanski, Adrian Bridgwater, Liz McMillan, Lori MacVittie, Roger Strukhoff

News Feed Item

Converged Technology Group IDs Five Hidden Costs of Uptime

Managed Services Partner Offers IT Pros Downloadable eBook, Highlights Benefits of its Assist360 Managed Support Service

ISLANDIA, N.Y., April 8, 2014 /PRNewswire/ -- Business and technology executives are acutely aware of the dangers of IT downtime in their organizations – loss of productivity, loss of profitability and lower staff morale to name a few. But there are hidden costs to IT uptime that can be just as damaging to a company's profitability, according to Converged Technology Group (www.convergedtechgroup.com), an award-winning Managed Services Partner (MSP) serving clients throughout the Northeast. The company has created a five-point checklist outlining the hidden costs of IT uptime as well as a complimentary, downloadable eBook to help IT and business professionals identify these danger signs in their own IT departments.

Photo - http://photos.prnewswire.com/prnh/20140408/NY99780

To help combat costs associated with IT downtime and hidden costs associated with IT uptime, Converged Technology Group developed its Assist360 managed services offering.  Assist360 is a co-managed, customizable, cloud-based suite of managed services designed specifically to help CIOs keep their business-critical technology systems online and secure while offloading much of their daily monitoring and maintenance demands.  In addition to expected services like automated remote monitoring and alerts, SLA-based response and remediation, and help desk support and vendor management, Assist360 also offers unique services that include on-demand consulting to ensure the client's technology is meeting the business' needs and an easy-to-understand dashboard giving the CIO and internal IT staff views of all performance metrics across their company's IT landscape.

"The first step in running a more efficient, cost-effective IT department is in the CIO's willingness to assess where the company is today; whether or not the existing IT staff is able to dedicate any time to mission-critical tasks or just break-fix, lights-on kind of work; and whether or not anyone is willing to admit it if there is a problem," says Steve Drgon, Chief Technology Officer, Converged Technology Group.  "Our Assist360 managed services offering is the result of an intense, two-year R&D effort that greatly expanded the in-depth services we have long offered our clients – including SLA-based incident responses, unlimited help desk support, and complete vendor management – to include consulting and dashboard services that show our clients we truly understand their businesses and the way they want to manage their IT.  Our Assist360 managed services offering is one of the things that makes us a managed services partner to our clients, not just a provider.  Managed services isn't just about offloading backroom services, and it's not about having one throat to choke.  What it should be about – and what it is about at Converged Technology Group – is having one hand to shake."

Five Hidden Costs of IT Uptime
Uptime is a business imperative, but keeping systems up and running can be costly and time consuming.  The question is, how costly and how time consuming? To help CIOs assess where they are and what changes they might want to make, Converged Technology Group has identified five common danger signs, each related to a hidden cost of IT uptime.  Companies that find these profiles a match may need a new managed services strategy to curtail costs and free IT staff for more business-critical tasks.

  1. You're running a state-of-the-art data center instead of your business. Mobile computing, Big Data, BYOD – advancements like these make it easy to fall in love with the potential of information technology. System by system, companies grow accustomed to running this entire infrastructure in-house. But now, if this danger sign fits, IT pros realize they've reached a line where they're spending too much time thinking about IT and not enough about their industry or even their own customers.
  2. You can't use best-of-class technology because it's too complex for your in-house team to integrate and manage. From software-defined storage to big data analytics, determining the combination of vendors and products that will result in the most efficient and cost-effective solution is a complex undertaking. Hidden compatibility issues can stall seemingly routine deployments and require days of troubleshooting. Some installations require expensive, time-consuming training just to use new technologies. Watch out: Just dealing with multiple vendors' support staffs can keep an overworked IT staff from more business-critical work.
  3. You're killing efficiency, customer service and your reputation with downtime and slowdowns – Everyone knows how bad a headline-grabbing system outage can be. Even if the company isn't running a Fortune 500 airline reservation system, ecommerce site or global manufacturing network, slowdowns and crashes – especially those that affect customers – quietly sap revenue, profits and the organization's industry standing.
  4. You're missing hidden support costs as you move to the cloud. – While the cloud, including applications and other services delivered via the Internet, can be a sure way to cut costs, the virtualized nature of the cloud requires the licensing of, and staff training in, new tools, and sometimes different tools for different clouds. That means evaluating, choosing, licensing and training IT staff on multiple management platforms as well as potentially extending internal security and access controls to the public cloud, transferring data to a public cloud and retrieving it when moving to a new provider. All of this takes money and significant time to accomplish if the company is relying on its own internal staff alone.
  5. You're spending resources with providers rather than investing in partners. – As a business grows and changes, its technology requirements and scope change as well. As a result, it's critical to find and evaluate both current and future needs, including the vendors and service provider the company relies on. Does the managed service provider the organization is currently working with – internally or externally – really understand the company's core business rather than just its technology? Has the company chosen a Managed Services "Provider" of generic help desk, data center or integration services that would fit any business' needs or a Managed Services "Partner" that can proactively suggest creative technology solutions to the company's toughest business problems? Significant changes or growth in the business may require changes in the kind of partners serving that business as well as the quantifiable measurements such as uptime, performance or resolution times previously agreed upon.

More Information:

  • Find out how managed services like Assist360 can support IT infrastructure while lowering total cost of ownership: http://ow.ly/urpZz.
  • Download an eBook, "The Five Hidden Costs of IT Uptime," to help calculate how much a business is spending on uptime here: http://bit.ly/1h7NecD.
  • Watch brief videos on topics ranging from VDI to unified communications and cloud here: http://ow.ly/vdKnA.

About Converged Technology Group
Converged Technology Group is an award-winning Managed Services Partner (MSP) focused on improving IT performance and lowering the cost of technology support for growing businesses in healthcare, financial services, education, retail, legal and other cutting-edge industries. Located in Islandia, NY, and New York City, Converged Technology Group provides network infrastructure, unified communications, virtualized data center, cloud solutions and managed services to multinational enterprises headquartered in the Northeast. The company provides business-critical uptime all the time, and helps clients design, implement and operate their IT infrastructure, communication and computing systems for the greatest return on their IT investments. For more information on Converged Technology Group, please contact us at 631-468-5728 or [email protected], and visit our website at www.convergedtechgroup.com.

Media Contacts:
Anthony Malley
Director Business Development & Marketing
Converged Technology Group
631-468-5728
[email protected]

Lisa Hazen
Account Manager
Communication Strategy Group
631-239-6335
[email protected]

SOURCE Converged Technology Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Cloud Expo Latest Stories
With the explosion of the cloud, more businesses are transitioning to a recurring revenue model to generate reliable sales, grow profits, and open new markets. This opportunity requires businesses to get to market quickly with the pricing and packaging options customers want. In addition, you will want to take advantage of the ensuing tidal wave of data to more effectively upsell, cross-sell and manage your customers. All of this is possible, but only with the right approach. At 15th Cloud Expo, Brendan O'Brien, Co-founder at Aria Systems and the inventor of cloud billing panelists, will lead a panel discussion on what it takes to launch and manage a successful recurring revenue business. The panelists will offer their insights about what each department will need to consider, from financial management to line of business and IT. The panelists will also offer examples from their success in recurring revenue with companies such as Audi, Constant Contact, Experian, Pitney-Bowes, Teleko...
Planning scalable environments isn't terribly difficult, but it does require a change of perspective. In his session at 15th Cloud Expo, Phil Jackson, Development Community Advocate for SoftLayer, will broaden your views to think on an Internet scale by dissecting a video publishing application built with The SoftLayer Platform, Message Queuing, Object Storage, and Drupal. By examining a scalable modular application build that can handle unpredictable traffic, attendees will able to grow your development arsenal and pick up a few strategies to apply to your own projects.
Come learn about what you need to consider when moving your data to the cloud. In her session at 15th Cloud Expo, Skyla Loomis, a Program Director of Cloudant Development at Cloudant, will discuss the security, performance, and operational implications of keeping your data on premise, moving it to the cloud, or taking a hybrid approach. She will use real customer examples to illustrate the tradeoffs, key decision points, and how to be successful with a cloud or hybrid cloud solution.
The cloud provides an easy onramp to building and deploying Big Data solutions. Transitioning from initial deployment to large-scale, highly performant operations may not be as easy. In his session at 15th Cloud Expo, Harold Hannon, Sr. Software Architect at SoftLayer, will discuss the benefits, weaknesses, and performance characteristics of public and bare metal cloud deployments that can help you make the right decisions.
Over the last few years the healthcare ecosystem has revolved around innovations in Electronic Health Record (HER) based systems. This evolution has helped us achieve much desired interoperability. Now the focus is shifting to other equally important aspects – scalability and performance. While applying cloud computing environments to the EHR systems, a special consideration needs to be given to the cloud enablement of Veterans Health Information Systems and Technology Architecture (VistA), i.e., the largest single medical system in the United States.
Cloud and Big Data present unique dilemmas: embracing the benefits of these new technologies while maintaining the security of your organization’s assets. When an outside party owns, controls and manages your infrastructure and computational resources, how can you be assured that sensitive data remains private and secure? How do you best protect data in mixed use cloud and big data infrastructure sets? Can you still satisfy the full range of reporting, compliance and regulatory requirements? In his session at 15th Cloud Expo, Derek Tumulak, Vice President of Product Management at Vormetric, will discuss how to address data security in cloud and Big Data environments so that your organization isn’t next week’s data breach headline.
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
Is your organization struggling to deal with skyrocketing volumes of digital assets? The amount of data is growing exponentially and organizations are having a hard time managing this growth. In his session at 15th Cloud Expo, Amar Kapadia, Senior Director of Open Cloud Strategy at Seagate, will walk through the essential considerations when developing a cloud storage strategy. In this discussion, you will understand the challenges IT is facing, why companies need to move to cloud, and how the right cloud model can help your business economically overcome the data struggle.
If cloud computing benefits are so clear, why have so few enterprises migrated their mission-critical apps? The answer is often inertia and FUD. No one ever got fired for not moving to the cloud – not yet. In his session at 15th Cloud Expo, Michael Hoch, SVP, Cloud Advisory Service at Virtustream, will discuss the six key steps to justify and execute your MCA cloud migration.
The 16th International Cloud Expo announces that its Call for Papers is now open. 16th International Cloud Expo, to be held June 9–11, 2015, at the Javits Center in New York City brings together Cloud Computing, APM, APIs, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Most of today’s hardware manufacturers are building servers with at least one SATA Port, but not every systems engineer utilizes them. This is considered a loss in the game of maximizing potential storage space in a fixed unit. The SATADOM Series was created by Innodisk as a high-performance, small form factor boot drive with low power consumption to be plugged into the unused SATA port on your server board as an alternative to hard drive or USB boot-up. Built for 1U systems, this powerful device is smaller than a one dollar coin, and frees up otherwise dead space on your motherboard. To meet the requirements of tomorrow’s cloud hardware, Innodisk invested internal R&D resources to develop our SATA III series of products. The SATA III SATADOM boasts 500/180MBs R/W Speeds respectively, or double R/W Speed of SATA II products.
In today's application economy, enterprise organizations realize that it's their applications that are the heart and soul of their business. If their application users have a bad experience, their revenue and reputation are at stake. In his session at 15th Cloud Expo, Anand Akela, Senior Director of Product Marketing for Application Performance Management at CA Technologies, will discuss how a user-centric Application Performance Management solution can help inspire your users with every application transaction.
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridstore delivers vmOptimized™ Storage that self-optimizes to each application or VM across both virtual and physical environments. Leveraging a grid architecture, Gridstore delivers the first end-to-end storage QoS to ensure the most important App or VM performance is never compromised. The storage grid, that uses Gridstore’s performance optimized nodes or capacity optimized nodes, starts with as few a...
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, has been named “Bronze Sponsor” of SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Cloudian is a Foster City, Calif.-based software company specializing in cloud storage. Cloudian HyperStore® is an S3-compatible cloud object storage platform that enables service providers and enterprises to build reliable, affordable and scalable hybrid cloud storage solutions. Cloudian actively partners with leading cloud computing environments including Amazon Web Services, Citrix Cloud Platform, Apache CloudStack, OpenStack and the vast ecosystem of S3 compatible tools and applications. Cloudian's customers include Vodafone, Nextel, NTT, Nifty, and LunaCloud. The company has additional offices in China and Japan.
SYS-CON Events announced today that TechXtend (formerly Programmer’s Paradise), a leading value-added provider of server and storage virtualization, and r-evolution will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. TechXtend (formerly Programmer’s Paradise) is a leading value-added provider of software, systems and solutions for corporations, government organizations, and academic institutions across the United States and Canada. TechXtend is the Exclusive Reseller in the United States for r-evolution