|By AppDynamics Blog||
|March 20, 2014 09:00 AM EDT||
A survey from the Vanson Bourne market research agency (with CA) late in 2013 indicated that 39% of those surveyed had adopted some form of DevOps and 27% were planning to do so in the near future. Despite this being such a hot topic in the IT sector, and with a high level of take-up, the question we are still most commonly asked is: “Where do we start?”
Our answer is always that an organization’s current position must be baselined first. Having a baseline means you can build a business case, apply targets and goals to your projects and measure your success as you progress through your project with the ultimate goal being to report back to the board on how you used the money to save or make more money – and improved your teams’ satisfaction.
DevOps Metrics for Baselining and Measuring Success
There are hard, quantifiable technical and financial metrics we can track, such as:
- Number and frequency of software releases
- Volume of defects
- Time/cost per release
- Number and frequency of outages / performance issues
- Revenue/profit impact of outages / performance issues
- Number and cost of resources
It’s worth noting that one of the biggest inhibitors to success of DevOps and related tooling projects is people’s perceptions that they are at risk of losing their jobs as their work becomes automated. Often, particularly in areas like release and deployment management, we find that there are specific individuals who hold all the knowledge around a current process (they wrote all the scripts for example) and who are viewed as heroes when they are the only person who can fix an issue and often do it out of office hours and at short notice – but are, in fact, bottlenecks. These individuals are often highly talented, but feel secure in the indispensable role they have created for themselves. Though they will often be happier when freed up to do more creative and rewarding work, they are often fearful and this needs to be addressed.
Although cultural metrics are difficult to apply hard dollar value to, DevOps is about resolving conflict in the workplace, eliminating stress and avoiding burnout – and they are measurable. Happy people are more productive – their health is better, they have more ideas, work more effectively and will put in the extra mile. You can measure across a number of key cultural indicators around feelings about change, failure, going to work, what a typical day’s work entails, in addition to a number of cultural attributes such as:
- Cross-skilling, knowledge sharing and pairing between teams
- Working in a fluid but focussed manner
- Working in multidisciplinary teams
- Organizing teams around projects rather than skill-sets
- Constantly dancing on the edge of failure (in a good way)
- Position around business demand
- Extraneous lines of code
- Attitude to continuous improvement
- Obsession with metrics
- Technological experimentation
- Team autonomy
You can also look at a number of team features such as:
- Rewards and feelings of success
- Hierarchical and political obstacles and annoyances
- Inspiring and fostering creativity
DevOps is not a process or a tool – but there are a number of processes in the software development lifecycle (SDLC) that affect both traditional development and operations staff to greater or lesser degrees that need to be taken into consideration. All of these process components can be optimized, and all of them can then be improved upon further using appropriate software tooling. An ultimate goal of a typical DevOps project is often to attain true continuous delivery (CD) by linking these processes and tools together to allow fully tested, production-ready, committed code to proceed to live without impediment – we often refer to the software infrastructure piece of this as the DevOps toolchain. When baselining current state, it’s useful to measure these component processes and their relative maturity (taking into account use of existing tools and success of implementation). Typically, we look at:
- Requirements elicitation and management
- Agile development
- Release and deployment
- Unit testing
- User Acceptance Testing
- Quality Assurance
- Application Performance Monitoring
How to Influence Metrics
Once you’ve baselined your current position, it’s time to think about your desired future state. Your baselining exercise will probably have highlighted where the key bottlenecks are and areas on which to concentrate. Although we preach, “People, then Process, then Tools”, there are tools, in particular Application Performance Management that can help discover bottlenecks and issues upfront – although it’s imperative you have the right people then using and acting on this data and put the right processes in behind in terms of defect tracking, corrective development, versioning build and deployment.
While you might be stumped on ideas for influencing cultural, especially in well-established enterprises, it is by no means impossible. The key is understanding the current culture. For instance, does a culture of “blame” exist? What happens when there is a production outage? How motivated and rewarded do staff feel? Once you’ve identified the prevailing culture you can establish a program of cultural initiatives to move the culture to one that is more productive and collaborative.
DevOps Tools for Change
There are a number of tools that can influence the harder and software metrics – for example:
Application Performance Monitoring (APM)
- Reduces MTTR
- Makes it easier to create a collaborative approach in teams dealing with issues
- Identifies root cause fast; eliminating blame games
Application Release Automation (ARA)
- Enables development to seamlessly transition code to operations who can quickly and consistently deploy into production
- Enables instant rollback or redeploy when an error is identified in production
- Reduces fear of failure as rollback/redeploy is so easy
Integration Testing & Virtualization
- Mimics the production environment so successful test are guaranteed to run
- Allows testers to ‘shift left’ in test process and collaborate with developers early
- Fast testing enables fast, confident throughput of change
When to Measure, How to Tweak
When you start delivering your DevOps initiatives, the measurement starts immediately and is constant. You will be looking for upward trends, as well as downward trends. Make sure you share reports regularly with the team – try weekly with the core team and monthly with the extended team. Highlight success and elicit ideas for improvement where areas have proved more challenging. Try things – tweak, monitor, tweak again. But remember: “Any improvement not made at the constraint is an illusion.”
What to Do with Success
Celebrate success! Create rewards and incentive programmes for teams when metrics targets are achieved. Part of the DevOp’s agenda is about improving working conditions – depressurising and destressing environments and having everyone working together in harmony and eliminating disasters, catastrophes, blame and brinkmanship.
Why ask for an external DevOps Maturity Assessment
While no one’s going to understand your business as well as yourselves, we often meet organizations who are struggling to find the time – they know there are improvements to be made but they are so busy with firefighting they can’t conceive of stopping and taking stock of their current position. Also, as human beings are emotional creatures — it’s natural for all working environments to have some level of politics or hierarchies going on — it’s often helpful to have an outsider take a pragmatic, neutral view of a situation. So if you are ready to baseline your current DevOps state and identify the DevOps initiatives that will have real, positive impact on your business, but feel you do not have the time to figure it all out yourselves – please do get in touch with us @ranger4ltd.
* The MTTR is the Mean Time to Repair, Resolve or Resolution – each of the definitions mean the same thing and can be used interchangeably. This term is more commonly used when talking about Application Performance Management and the speed at which an outage or performance issue can be fixed, but equally can be used when talking about testing and eliminating defects
Take five minutes to get complete visibility into the performance of your production applications with AppDynamics today.
The post Measuring Your DevOps Success written by Helen Beal appeared first on Application Performance Monitoring Blog from AppDynamics.
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. ...
Mar. 5, 2015 02:45 AM EST Reads: 3,895
Hadoop as a Service (as offered by handful of niche vendors now) is a cloud computing solution that makes medium and large-scale data processing accessible, easy, fast and inexpensive. In his session at Big Data Expo, Kumar Ramamurthy, Vice President and Chief Technologist, EIM & Big Data, at Virtusa, will discuss how this is achieved by eliminating the operational challenges of running Hadoop, so one can focus on business growth. The fragmented Hadoop distribution world and various PaaS soluti...
Mar. 5, 2015 02:30 AM EST Reads: 1,263
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what th...
Mar. 5, 2015 02:30 AM EST Reads: 4,503
Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and ex...
Mar. 5, 2015 01:30 AM EST Reads: 3,660
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
Mar. 5, 2015 01:00 AM EST Reads: 4,533
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize sup...
Mar. 5, 2015 12:30 AM EST Reads: 3,633
Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science f...
Mar. 5, 2015 12:15 AM EST Reads: 3,776
Red Hat has launched the Red Hat Cloud Innovation Practice, a new global team of experts that will assist companies with more quickly on-ramping to the cloud. They will do this by providing solutions and services such as validated designs with reference architectures and agile methodology consulting, training, and support. The Red Hat Cloud Innovation Practice is born out of the integration of technology and engineering expertise gained through the company’s 2014 acquisitions of leading Ceph s...
Mar. 4, 2015 11:15 PM EST Reads: 1,002
Docker has acquired software-defined networking (SDN) startup SocketPlane. SocketPlane, which was founded in Q4, 2014, with a vision of delivering Docker-native networking, has been an active participant in shaping the initial efforts around Docker’s open API for networking. The explicit focus of the SocketPlane team within Docker will be on collaborating with the partner community to complete a rich set of networking APIs that addresses the needs of application developers and network and system...
Mar. 4, 2015 11:00 PM EST Reads: 843
It’s been proven time and time again that in tech, diversity drives greater innovation, better team productivity and greater profits and market share. So what can we do in our DevOps teams to embrace diversity and help transform the culture of development and operations into a true “DevOps” team? In her session at DevOps Summit, Stefana Muller, Director, Product Management – Continuous Delivery at CA Technologies, will answer that question citing examples, showing how to create opportunities f...
Mar. 4, 2015 10:00 PM EST Reads: 980
Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along...
Mar. 4, 2015 09:00 PM EST Reads: 7,109
The cloud is now a fact of life but generating recurring revenues that are driven by solutions and services on a consumption model have been hard to implement, until now. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, will discuss how a top European telco has leveraged the innovative recurring revenue generating capability of the consumption cloud to enable a unique cloud monetization mod...
Mar. 4, 2015 08:00 PM EST Reads: 1,923
FedRAMP is mandatory for government cloud deployments and businesses need to comply in order to provide services for federal engagements. In his session at 16th Cloud Expo, Abel Sussman, Director for Coalfire Public Sector practice, will review the Federal Risk and Authorization Management Program (FedRAMP) process and provide advice on overcoming common compliance obstacles.
Mar. 4, 2015 08:00 PM EST Reads: 1,569
As organizations shift toward IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection &E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his session at 16th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships, will disc...
Mar. 4, 2015 07:00 PM EST Reads: 1,066
Are your applications getting in the way of your business strategy? It’s time to rethink your IT approach. In his session at 16th Cloud Expo, Madhukar Kumar, Vice President, Product Management at Liaison Technologies, will discuss a new data-centric approach to IT that allows your data, not applications, to inform business strategy. By moving away from an application-centric IT model where data integration and analysis are subservient to the constraints of applications, your organization will b...
Mar. 4, 2015 07:00 PM EST Reads: 1,629
Analytics is the foundation of smart data and now, with the ability to run Hadoop directly on smart storage systems like Cloudian HyperStore, enterprises will gain huge business advantages in terms of scalability, efficiency and cost savings as they move closer to realizing the potential of the Internet of Things. In his session at 16th Cloud Expo, Paul Turner, technology evangelist and CMO at Cloudian, Inc., will discuss the revolutionary notion that the storage world is transitioning from me...
Mar. 4, 2015 06:00 PM EST Reads: 2,026
VictorOps is making on-call suck less with the only collaborative alert management platform on the market. With easy on-call scheduling management, a real-time incident timeline that gives you contextual relevance around your alerts and powerful reporting features that make post-mortems more effective, VictorOps helps your IT/DevOps team solve problems faster.
Mar. 4, 2015 05:00 PM EST Reads: 1,402
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Mar. 4, 2015 05:00 PM EST Reads: 2,577
The essence of cloud computing is that all consumable IT resources are delivered as services. In his session at 15th Cloud Expo, Yung Chou, Technology Evangelist at Microsoft, will demonstrate the concepts and implementations of two important cloud computing deliveries: Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). He will discuss from business and technical viewpoints what exactly they are, why we care, how they are different and in what ways, and the strategies for IT ...
Mar. 4, 2015 04:45 PM EST Reads: 2,388
The free version of KEMP Technologies' LoadMaster™ application load balancer is now available for unlimited use, making it easy for IT developers and open source technology users to benefit from all the features of a full commercial-grade product at no cost. It can be downloaded at FreeLoadBalancer.com. Load balancing, security and traffic optimization are all key enablers for application performance and functionality. Without these, application services will not perform as expected or have the...
Mar. 4, 2015 04:15 PM EST Reads: 870