Click here to close now.

Welcome!

SDN Journal Authors: Lori MacVittie, Elizabeth White, Liz McMillan, Pat Romanski, Yeshim Deniz

Related Topics: @CloudExpo, Java IoT, @MicroservicesE Blog, Linux Containers, Cloud Security, SDN Journal

@CloudExpo: Blog Feed Post

Caught! The Real Culprit of Shadow IT

There are some amazing SaaS options out there, so many that IT cannot be expected to find them all first

Once you learn the definition of shadow IT, it shouldn’t be too shocking to learn how widespread it is at companies large and small all over the world. I hate to assume, but the odds are, that you yourself have used a non-IT approved SaaS option for the same reason as everyone else, myself included. We’re all expected to do our jobs faster, and at a higher quality than we did in the past, and sometimes it’s just too easy to go behind the backs of those whom we perceive to slow us down, or act as a blocker.

A recent study showed that eighty percent of those polled admitted using SaaS applications and tools without IT’s approval, which, when you’re part of that eighty percent, isn’t all that shocking. The real kicker is the revelation of who has been using shadow IT SaaS solutions more than anyone.

IT employees themselves.

What’s their reasoning? “IT users feel they can handle the risk better.” That's...not really good enough.

Even as an occasional user of shadow IT myself (I’m trying to quit!) I am happy to see that not every article found online simply touts the ill-advised practice as out-of-control, or impossible to stop. In fact, now that we’ve all learned just how widespread the problem is, many are already well underway in finding a way to rein it in. And in what should relieve CIOs, security professionals, and others responsible for heeling shadow IT as soon as possible—the solution is shockingly simple.

Put a clear policy in place that lists the SaaS options that are allowed, and also formally states that if you’re using one that is not listed, particularly those that are discovered to put you and your customers’ data at risk—this is a real problem.

But how do you know which ones to allow? Not only is this easy, it’s healthy for the culture of your business. Speak with those employees who are using shadow IT, and who have come to rely on these apps to do their job. Let them explain why they chose this or that option, and why the non-shadowy options prohibit them from doing their jobs, or more importantly, from innovating and helping take the company to the next level.

Many of the applications that employees are secretly utilizing probably aren’t a security threat, and like we learned earlier, I’d be willing to bet that many of them are also being used by IT employees as well as others. But as McAfee Asia-Pacific CTO Sean Duca explains, it’s the “shadow” aspect that’s ultimately “bad for business.”

With shadow IT usage being so rampant, across multiple departments, employees aren’t turning to these non-approved options out of laziness, or spite. It’s because IT doesn’t have the time to fully vet every SaaS option out there. Speak with employees to learn what’s helping them do their jobs. Make this an opportunity, as Duca suggests, to “be more open and candid,” to increase the collaboration and communication between departments, and so that “companies can consider purchasing the products so they could be used securely from inside their organizations.”

There are some amazing SaaS options out there, so many that IT cannot be expected to find them all first. But when a new option comes along, especially one that helps you innovate better and faster—don’t leave it in the shadows and put your job or your company at risk. If it’s as great of a solution as you think it is, get it approved, and perhaps even more of your company can benefit and innovate from it than just yourself.

Read the original blog entry...

More Stories By Skytap Blog

Author: Noel Wurst is the managing content editor at Skytap. Skytap provides SaaS-based dev/test environments to the enterprise. Skytap solution removes the inefficiencies and constraints that companies have within their software development lifecycle. As a result, customers release better software faster. In this blog, we publish engaging, thought provoking stories that revolve around agile enterprise applications and cloud-based development and testing.

@CloudExpo Stories
"We help to transform an organization and their operations and make them more efficient, more agile, and more nimble to move into the cloud or to move between cloud providers and create an agnostic tool set," noted Jeremy Steinert, DevOps Services Practice Lead at WSM International, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
The basic integration architecture, as defined by ESBs, hasn’t changed for more than a decade. Most cloud integration providers still rely on an ESB architecture and their proprietary connectors. As a result, enterprise integration projects suffer from constraints of availability and reliability of these connectors that are not re-usable across other integration vendors. However, the rapid adoption of APIs and almost ubiquitous availability of APIs amongst most SaaS and Cloud applications are ra...
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
"What Dyn is able to do with our Internet performance and our Internet intelligence is give companies visibility into what is actually going on in that cloud," noted Corey Hamilton, Product Marketing Manager at Dyn, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Manufacturing has widely adopted standardized and automated processes to create designs, build them, and maintain them through their life cycle. However, many modern manufacturing systems go beyond mechanized workflows to introduce empowered workers, flexible collaboration, and rapid iteration. Such behaviors also characterize open source software development and are at the heart of DevOps culture, processes, and tooling.
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies drivi...
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at th...
Containers are revolutionizing the way we deploy and maintain our infrastructures, but monitoring and troubleshooting in a containerized environment can still be painful and impractical. Understanding even basic resource usage is difficult – let alone tracking network connections or malicious activity. In his session at DevOps Summit, Gianluca Borello, Sr. Software Engineer at Sysdig, will cover the current state of the art for container monitoring and visibility, including pros / cons and liv...
The last decade was about virtual machines, but the next one is about containers. Containers enable a service to run on any host at any time. Traditional tools are starting to show cracks because they were not designed for this level of application portability. Now is the time to look at new ways to deploy and manage applications at scale. In his session at @DevOpsSummit, Brian “Redbeard” Harrington, a principal architect at CoreOS, will examine how CoreOS helps teams run in production. Attende...
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
IT data is typically silo'd by the various tools in place. Unifying all the log, metric and event data in one analytics platform stops finger pointing and provides the end-to-end correlation. Logs, metrics and custom event data can be joined to tell the holistic story of your software and operations. For example, users can correlate code deploys to system performance to application error codes. In his session at DevOps Summit, Michael Demmer, VP of Engineering at Jut, will discuss how this can...
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.