Welcome!

SDN Journal Authors: Liz McMillan, Yeshim Deniz, Elizabeth White, Pat Romanski, TJ Randall

Blog Feed Post

Healthcare.gov: Who Crafted the Suit?

I’m sure every person who is involved with development of commercial Web application knows about this huge failure – release of the healthcare.gov. I’ve been following this story too, because it’s about the software development – my bread and butter.

I don’t have experience of building Web applications that have to serve tens of millions of customers. I’m just a co-founder of two IT companies: one created software product that’s by more than 100K insurance agents, and the other one is an IT consultancy that helps customers in creating large online stores. But when it was reported that people can’t even login to the system, it was clear to me that the application would require some serious redesign. It’s not just about applying some patches here and there.

People who developed this site made their mistakes, but let’s not simply badmouth them – based on bits and pieces of information we’re getting, the roots of the problem are in the product owner – the government. The product requirements kept changing as recent as six months ago. Initially, the healthcare.gov was supposed to allow browsing insurance marketplace anonymously. WSJ wrote that the requirement to force people login just to enter the application was given only a month(!) ago, which required a very serious change in the application architecture. Now the IT contractors were tasked to introduce the infrastructure of authentication servers capable of processing millions of people.

The fact that this was a pet project of Barak Obama put tremendous pressure on people who were building this system. All these fanfares about October 1st opening were not credible as many other speeches by the President of the USA.

The statement that “we brought the best and the brightest minds” to fix the issue is promising, but it’ll take time to not fix, but redesign the system. I’m not the best and brightest mind, but I know how the best and brightest started working on this issue. They need time to learn the current version of the system, which some people say is a half-million lines of code. Three weeks after healthcare.gov went live it’s still not working. If a system can’t be fixed in three weeks, it has very serious design flaws. Sending navy seals won’t help here.

It’s funny to hear from people who were developing different component of the system statements like “We’ve developed only the UI portion of the system. After the user hits the button Apply Now, it’s not our code”. Other people happily report that the data hub is operational.

kostym
Forty years there was a popular Russian-speaking comedian Arkady Raikin. He had a sketch appearing in a very poorly crafted suit. He came to this made-to-measure suit store asking, “Who crafted this suit?” One of the craftsmen shows up asking “Do you have problems with the buttons?” “No, the buttons are sewn really well, but who crafted this suit?”

Computer World magazine wrote an article stating that healthcare.gov “didn’t have a chance in hell“. 94% of projects that cost $10M or more fail(!). The author of this article writes, “The healthcare.gov contractor was initially awarded more than $93 million for the project, but costs have been soaring above that.” OK. Was this a typical situation when the salesman of this IT firm was tasked to win this project at any cost, and later on “our guys would figure out how to deliver”? Or the IT firm signed off on a project scope that was substantially increased later on? This is a super high-visibility project, so there is a hope that we’ll find out who did the initial estimate of the job, and who changed the scope. Interestingly enough, at this point nobody remembers who and when introduced the requirement to force people to create an account first and then browse the insurance marketplace? Was it even in writing? Maybe an email? No? Nada? Nyet?

Recently Barak Obama said that the good part of being a president is that people always return your phone calls. There is another advantage of being president. When your subordinates deliver really bad software, you get to simply say “Nobody’s madder than me about the website not working as well as it should”. What do you thing would happen if I’d deliver to the client a non-working Web application and said, “Nobody’s madder than me?” Who am I. Definitely not the president of the USA. Sometime people don’t return my calls too. Oh well.

Actually it’s not that bad. You need to give credit to the administration that was able to quickly put together a team of people who take people’s insurance applications over the phone, and the wait time is not more than one minute. Another help is on the way too. According to a reputable online publication The Onion, the new and improved Obamacare program released on 35 floppy disks.

Something’s gotta give. But what’s going to happen with this nice looking girl from the Web site? Is she even married?

girl


Read the original blog entry...

More Stories By Yakov Fain

Yakov Fain is a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay. He wrote a thousand blogs (http://yakovfain.com) and several books about software development. Yakov authored and co-authored such books as "Angular 2 Development with TypeScript", "Java 24-Hour Trainer", and "Enterprise Web Development". His Twitter tag is @yfain

CloudEXPO Stories
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as they key challenges and/or impediments to adoption, and how they see those issues could be resolved or mitigated.
There's no doubt that blockchain technology is a powerful tool for the enterprise, but bringing it mainstream has not been without challenges. As VP of Technology at 8base, Andrei is working to make developing a blockchain application accessible to anyone. With better tools, entrepreneurs and developers can work together to quickly and effectively launch applications that integrate smart contracts and blockchain technology. This will ultimately accelerate blockchain adoption on a global scale.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, software-defined solution with rich machine intelligence.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, described how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launching of virtual storage services to its enterprise market.
Despite being the market leader, we recognized the need to transform and reinvent our business at Dynatrace, before someone else disrupted the market. Over the course of three years, we changed everything - our technology, our culture and our brand image. In this session we'll discuss how we navigated through our own innovator's dilemma, and share takeaways from our experience that you can apply to your own organization.