Our more interconnected planet is accelerating the adoption and convergence of next-generation architectures, in the form of cloud, mobile and instrumented physical assets. Organizations that can effectively balance optimization and innovation, will be in a position to leverage new systems of engagement, out maneuver their peers and achieve desired outcomes. In the Opening Keynote at 12th Cloud Expo | Cloud Expo New York, IBM GM & Next Generation Platform CTO Dr Danny Sabbah will detail the crit...| By Business Wire | Article Rating: |
|
| January 30, 2013 10:23 AM EST | Reads: |
623 |
OTRS Group, the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM, announces the stable release of OTRS Help Desk 3.2 and OTRS ITSM 3.2. The Open Source Service Management Suite OTRS 3.2 can be downloaded for free at http://www.otrs.com/en/software/otrs-help-desk/whats-new-in-otrs-32/
The new process management module in the 3.2 version of the OTRS Help Desk Software not only allows an optimization of the Service Desk but also of the underlying customized processes and business logics. As the tickets are routed through free configurable workflows and decision dialogues guide the service agent or the customer through the process, standard processes like ordering or billing can be made mostly automatic. Employees save time and the risk for process errors is lowered.
Morover, businesses that want to optimize customer service get a better overview of their customer’s tickets with the new customer information center. OTRS 3.2’s increased scalability and performance of up to 40 percent even fits the requirements of enterprise customers. With constant framework requirements (e.g. constant equipment usage), twice as many agents can work simultaneously with the OTRS Help Desk Software and Session Management is ten times faster.
About OTRS Group
The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.
The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide including industry leaders such as NASA, IBM, Siemens, and Nokia use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. Find more information about the OTRS products and services at www.otrs.com and www.otrsondemand.com.
Published January 30, 2013 Reads 623
Copyright © 2013 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Our more interconnected planet is accelerating the adoption and convergence of next-generation architectures, in the form of cloud, mobile and instrumented physical assets. Organizations that can effectively balance optimization and innovation, will be in a position to leverage new systems of engagement, out maneuver their peers and achieve desired outcomes. In the Opening Keynote at 12th Cloud Expo | Cloud Expo New York, IBM GM & Next Generation Platform CTO Dr Danny Sabbah will detail the crit...May. 19, 2013 01:00 PM EDT Reads: 2,818 |
By Pat Romanski The cloud-enabled data center sits at the center of IT transformation. It facilitates the interconnection and communities that come together, propelling growth for both buyers and sellers.
In his session at the 12th International Cloud Expo, Gerry Fassig, CoreSite’s Vice President of Sales, will discuss how CoreSite is bringing together best-of-breed partners through the Open Cloud Exchange resulting in public, private, and hybrid cloud interconnection and management as well as connectivity to...May. 19, 2013 01:00 PM EDT Reads: 1,239 |
By Jeremy Geelan Companies around the world are collecting massive amounts of data everyday that’s sitting around and not being utilized. Take for example the fact that companies collect demographic and location-based data via mobile devices all the time, but have to figure out how to monetize that data. In this session, Joyent CTO and founder Jason Hoffman will examine the state of Big Data, taking a look at what we're doing now to discussing what's on the horizon, as companies prepare and realign their busines...May. 19, 2013 01:00 PM EDT Reads: 1,080 |
By Jeremy Geelan May. 19, 2013 01:00 PM EDT Reads: 3,493 |
By Jeremy Geelan Planning scalable environments isn't terribly difficult, but it does require a change of perspective. During this session we'll broaden our views to think on an Internet Scale by dissecting a video publishing application built with The SoftLayer Platform, Message Queuing, Object Storage, and Drupal. By examining a scalable modular application build that can handle unpredictable traffic, you'll be able to grow your development arsenal and pick up a few strategies to apply to your own projects. May. 19, 2013 12:00 PM EDT Reads: 2,310 |
By Jeremy Geelan May. 19, 2013 12:00 PM EDT Reads: 2,361 |
By Jeremy Geelan
Cloud enables SMBs to access new, scalable resources – previously only available to enterprises – in flexible and cost-effective ways. McKinsey’s SMB Cloud Report projects the public cloud market to reach $40-$50 billion by 2015, with SMBs comprising 65% of public cloud spending in 2015. But selling cloud to SMBs raises the questions of who, what and how.
In this session Manjula Talreja, VP of Cisco’s Global Cloud Business Development Team, will discuss the importance of knowing who SMB...May. 19, 2013 12:00 PM EDT Reads: 1,053 |
By Jeremy Geelan The massive computing and storage resources that are needed to support big data applications make cloud environments an ideal fit. In Nati Shalom's upcoming session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], you'll learn how to build your big data "database on-demand" using MongoDB, Cassandra, Solr, MySQL, or any other big data solution, as well as manage your big data application using a new open source framework called “Cloudify.” All this, on top of the OpenStack cloud. May. 19, 2013 12:00 PM EDT Reads: 2,384 |
By Elizabeth White SYS-CON Events announced today that Zyrion Inc., the leading provider of Cloud and IT Monitoring software solutions, has been named “Entrance Carpet Sponsor” of SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Zyrion is the leading provider of integrated Cloud and Network monitoring software for distributed and complex datacenter environments, and offers the most scalable monitoring platform in the industry. Zyr...May. 19, 2013 11:00 AM EDT Reads: 1,173 |
By Jeremy Geelan The world’s first vendor neutral marketplace for IaaS (Infrastructure as a Service) cloud computing is being built. This marketplace fills the current gap in the value chain by offering standardized products and by addressing the needs of providers and consumers of cloud computing resources. Zimory is the technical partner for the settlement process of this project.
In his session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Zimory CEO Rüdiger Baumann session will introduce th...May. 19, 2013 11:00 AM EDT Reads: 3,350 |
- Cloud Expo New York: Cloud Is Changing the Economics of Business
- Enterasys Spotlights SDN's Impact on Traditional Networking in Upcoming Webinar
- Cloud Expo New York: Delivering Digital Marketing on the Cloud
- Cloud Expo New York: Deploying Hybrid Cloud for Performance and Uptime
- Cloudant to Exhibit at Cloud Expo & Big Data Expo New York
- Cloud Expo New York: Rethink IT and Reinvent Business with IBM SmartCloud
- The Accessibility of the Cloud
- Cloud Expo New York | Danger Ahead: Why File Sync Is NOT Endpoint Backup
- Cloud Computing Is Simplifying Things
- Cloud Expo New York: Developing the World’s First IaaS Marketplace
- Cloud Expo New York: Basics of SSD Technology and Its Use in Cloud
- Cloud Expo New York: Real-Time Analytics Using an In-Memory Data Grid
- Cloud Expo New York: Best CIO Practices Shared from SHI’s Customers
- Cloud Expo New York: Cloud Is Changing the Economics of Business
- Cloud Expo New York: How to Use Google Apps Script
- Software Defined Networking – A Paradigm Shift
- Enterasys Spotlights SDN's Impact on Traditional Networking in Upcoming Webinar
- Rackspace Hosting Named “Platinum Plus Sponsor” of Cloud Expo New York
- Cloud Expo New York: Why Big Data Is Really About Small Data
- Cloud Expo New York: Delivering Digital Marketing on the Cloud
- Cloud Expo New York: Deploying Hybrid Cloud for Performance and Uptime
- Cloud Expo New York: Requirements of a Cloud Database
- Cloudant to Exhibit at Cloud Expo & Big Data Expo New York
- Cloud Expo New York: Rethink IT and Reinvent Business with IBM SmartCloud
- Cloud Expo New York: Best CIO Practices Shared from SHI’s Customers
- AMD Hires New PC General Manager
- Cloud Expo New York: Cloud Is Changing the Economics of Business
- Cloud Expo New York: How to Use Google Apps Script
- ScaleOut Software to Exhibit at Cloud Expo New York
- Web Host Industry Review “Media Sponsor” of Cloud Expo NY & Silicon Valley
- Speed-up and Simplify Backup and Restores
- Software Defined Networking – A Paradigm Shift
- MokaFive Gets New CEO
- Code 42 Software to Exhibit at Cloud Expo New York
- Enterasys Spotlights SDN's Impact on Traditional Networking in Upcoming Webinar
- Appcore Named “Bronze Sponsor” of Cloud Expo New York








The cloud-enabled data center sits at the center of IT transformation. It facilitates the interconnection and communities that come together, propelling growth for both buyers and sellers.
In his session at the 12th International Cloud Expo, Gerry Fassig, CoreSite’s Vice President of Sales, will discuss how CoreSite is bringing together best-of-breed partners through the Open Cloud Exchange resulting in public, private, and hybrid cloud interconnection and management as well as connectivity to...
Companies around the world are collecting massive amounts of data everyday that’s sitting around and not being utilized. Take for example the fact that companies collect demographic and location-based data via mobile devices all the time, but have to figure out how to monetize that data. In this session, Joyent CTO and founder Jason Hoffman will examine the state of Big Data, taking a look at what we're doing now to discussing what's on the horizon, as companies prepare and realign their busines...
Planning scalable environments isn't terribly difficult, but it does require a change of perspective. During this session we'll broaden our views to think on an Internet Scale by dissecting a video publishing application built with The SoftLayer Platform, Message Queuing, Object Storage, and Drupal. By examining a scalable modular application build that can handle unpredictable traffic, you'll be able to grow your development arsenal and pick up a few strategies to apply to your own projects.
Cloud enables SMBs to access new, scalable resources – previously only available to enterprises – in flexible and cost-effective ways. McKinsey’s SMB Cloud Report projects the public cloud market to reach $40-$50 billion by 2015, with SMBs comprising 65% of public cloud spending in 2015. But selling cloud to SMBs raises the questions of who, what and how.
In this session Manjula Talreja, VP of Cisco’s Global Cloud Business Development Team, will discuss the importance of knowing who SMB...
The massive computing and storage resources that are needed to support big data applications make cloud environments an ideal fit. In Nati Shalom's upcoming session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], you'll learn how to build your big data "database on-demand" using MongoDB, Cassandra, Solr, MySQL, or any other big data solution, as well as manage your big data application using a new open source framework called “Cloudify.” All this, on top of the OpenStack cloud.
SYS-CON Events announced today that Zyrion Inc., the leading provider of Cloud and IT Monitoring software solutions, has been named “Entrance Carpet Sponsor” of SYS-CON's 12th International Cloud Expo, which will take place on June 10–13, 2013, at the Javits Center in New York City, New York.
Zyrion is the leading provider of integrated Cloud and Network monitoring software for distributed and complex datacenter environments, and offers the most scalable monitoring platform in the industry. Zyr...
The world’s first vendor neutral marketplace for IaaS (Infrastructure as a Service) cloud computing is being built. This marketplace fills the current gap in the value chain by offering standardized products and by addressing the needs of providers and consumers of cloud computing resources. Zimory is the technical partner for the settlement process of this project.
In his session at 12th Cloud Expo | Cloud Expo New York [June 10-13, 2013], Zimory CEO Rüdiger Baumann session will introduce th...
A recent Gartner study states that the function of the modern CIO is in flux and that his or her future focus must incorporate digital assets (aka cloud-based data and applications) to remain relevant. Towards the goal of riding the sea change a compiler of stacks to a broker of business needs, secu...
In the coming years, big data will change the way organisations and societies are operated and managed. Big data however, is not the only trend that will impact significantly how organisations operate. Another major trend at the moment is gamification. Gamification will change the way organisations ...
We all talk about cloud differently, but is there a way we should be speaking about this tech?
Cloud computing is now a widely reported, if not accepted, IT movement that, depending on who you talk to, has changed or is changing the way businesses utilize infrastructure.
New technologies allow schools, colleges and universities to analyze absolutely everything that happens. From student behavior, testing results, career development of students as well as educational needs based on changing societies. A lot of this data has already been stored and is used for statist...
The age of data center automation is upon us. Whether it's cloud or SDN or devops in general, automation as a means to achieve efficiency and, one hopes, free up resources that can be then redirected to focus on innovation.
As is always the case when we begin to move further upwards, abstracting ...
As the infrastructure cloud market (IaaS and PaaS) continues to grow rapidly, we are seeing quite a few customers who are delivering an application – whether it is a mission-critical or SaaS application – and basing their solution on VMware.
VMware Security Cloud Encryption cloud keyboard Cloud Enc...
Windows Azure Virtual Networks offers the power to open up several cross-premises use case scenarios, including Active Directory Disaster Recovery, SQL Database Replication, Windows Server 2012 DFS-R File Replication, Accelerated Cloud File Services with BranchCache, Hybrid Web Applications and MORE...
Have you heard of products like IBM’s InfoSphere Streams, Tibco’s Event Processing product, or Oracle’s CEP product? All good examples of commercially available stream processing technologies which help you process events in real-time.
I’ve been asked what I consider as “Big Data” versus “Small Dat...
My fellow Technical Evangelists and I have authored a content series that steps through building your very own Private Cloud by leveraging Windows Server 2012, our FREE Hyper-V Server 2012, Windows Azure Infrastructure Services ( IaaS ) and System Center 2012 Service Pack 1.
Week-by-week, we walk ...











