Welcome!

SDN Journal Authors: Pat Romanski, Patrick Hubbard, Elizabeth White, Sven Olav Lund, Liz McMillan

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Containers Expo Blog, @BigDataExpo, SDN Journal

@CloudExpo: Article

Reining in Enterprise IT Management Costs

Reducing support costs is a key goal of CIOs

Simplifying IT administration is a goal for CIOs to reduce manual intervention while running day-to-day operations with the primary goal of reducing the percentage of their IT budgets spent on maintenance. The IT management costs of web companies like Google and Facebook (which cater to tens of millions of users) are extremely low when compared to the size of their infrastructures. A huge advantage they and other super-efficient companies share is gained by 1) a mostly virtualized compute workloads 2) very little legacy infrastructure and 3) most applications written to follow common patterns optimized to take full advantage of virtualized resources. Having learned from managing compute infrastructures, these companies have extended this best practice to managing storage and network resources, too.

A number of enterprises are adopting cloud infrastructures with the aim of replicating similar efficiencies in their own IT departments. The challenge these organizations face is that they are hobbled by supporting legacy systems that must co-exist with new cloud architectures. Traditional approaches to IT management require IT operators and administrators to navigate among multiple systems and agents to collect and analyze information necessary to maintain high availability and performance. Most of the IT management products enterprises use do not offer integrated capabilities to manage these new environments.

Consider as an example the enterprise challenge that has arisen from recent major changes to retail businesses. Using a multi-channel approach by combining online properties, stores and mobile devices is crucial to improving customer experience while also increasing revenues. This approach requires use of composite applications combining various components of an IT environment, including supply chain, web-to-store integration and order management. Managing this environment that combines traditional IT with virtualized and cloud infrastructure brings up new challenges to IT operations.

For an integrated enterprise IT environment, IT management tools should provide optimal detection, management and fix of problems as follows:

  1. Detection: Before end-users even observe problems, IT management tools should generate alerts. These alerts could include applications that cross a warning threshold for response times or transactions speeds that drop below a limit. Notified of anomalies, IT operations personnel can take steps to manage the process of fixing the components causing these problems.
  1. Management: After getting alerts, IT Operations have enough information to review traditional IT, virtualized and cloud resources together. They can leverage a consolidated IT Management tool to view the entire infrastructure through a "single pane of glass." Operational analysts are able to drill down into various components of the entire IT infrastructure, including tracking transactions, application servers, ERP applications and end-user experiences. This allows them to look into the health of traditional IT and cloud applications to identify components that need to be fixed.
  1. Fix: Once the components causing the problem are identified, the revised parameters should be recorded on the Change and Configuration Management Database (CCMDB) through the same interface. A provisioning tool should be leveraged to create patterns of composite applications targeted to be deployed to virtualized hardware and supported hypervisors. The updated parameters are then recorded and stored in CCMDB, forming the basis of future deployments.

Similar detect/manage/fix activities could be followed for network and storage resources. Particularly critical to the success of these strategies are the insight into end user experience and the capability to automatically respond with capacity, availability and performance management.

As businesses change to adopt cloud computing solutions, enterprise IT support operations are increasingly challenged to handle more complex environments. Managing an integrated IT environment requires a single solution with visibility into application performance. The combination of technologies demands that solutions work across multiple environments to pull together diverse applications and data. This kind of insight enables management of cloud, virtualized and hybrid environments that run side by side with traditional IT environments. It is important to take the right approach so that business change is not hobbled by an inflexible IT infrastructure. Matching appropriate technology solutions to increasingly complex business challenges allows an optimum business outcome.

Several products exist in this space to assist enterprise customers including: CA, Compuware, HP and IBM. I have reviewed several from IBM including SmartCloud Application Performance Management, SmartCloud Monitoring, SmartCloud Control Desk, SmartCloud Provisioning, IBM Netcool Network Management and SmartCloud Virtual Storage Center. While each has unique strengths, the integration of these products is what really allows IBM to offer customers highly differentiated solutions for effectively managing new IT environments.

While enterprise customers have several goals for 2013, managing integrated environments should be high on the priority list. Choosing the appropriate vendor with an appropriate integrated portfolio is important to meet enterprise goals of managing infrastructures with the efficiencies of Google or Facebook. One vendor whose solutions are well worth considering in this regard is IBM.

Disclaimer:  IBM is one of my customers.

This post was first published on Robustcloud.com. Republished with permission.

More Stories By Larry Carvalho

Larry Carvalho runs Robust Cloud LLC, an advisory services company helping various ecosystem players develop a strategy to take advantage of cloud computing. As the 2010-12 Instructor of Cloud Expo's popular Cloud Computing Bootcamp, he has already led the bootcamp in New York, Silicon Valley, and Prague, receiving strong positive feedback from attendees about the value gained at these events. Carvalho has facilitated all-day sessions at customer locations to set a clear roadmap and gain consensus among attendees on strategy and product direction. He has participated in multiple discussion panels focused on cloud computing trends at information technology events, and he has delivered all-day cloud computing training to customers in conjunction with CloudCamps. To date, his role has taken him to clients in three continents.

@CloudExpo Stories
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The session is centered around the tracing of systems on cloud using technologies like ebpf. The goal is to talk about what this technology is all about and what purpose it serves. In his session at 21st Cloud Expo, Shashank Jain, Development Architect at SAP, will touch upon concepts of observability in the cloud and also some of the challenges we have. Generally most cloud-based monitoring tools capture details at a very granular level. To troubleshoot problems this might not be good enough.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
Transforming cloud-based data into a reportable format can be a very expensive, time-intensive and complex operation. As a SaaS platform with more than 30 million global users, Cornerstone OnDemand’s challenge was to create a scalable solution that would improve the time it took customers to access their user data. Our Real-Time Data Warehouse (RTDW) process vastly reduced data time-to-availability from 24 hours to just 10 minutes. In his session at 21st Cloud Expo, Mark Goldin, Chief Technolo...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
In the fast-paced advances and popularity in cloud technology, one of the most critical factors revolves around concerns for security of your critical data. How to assure both your company and your customers they can confidently trust and utilize your cloud environment is most often top on the list. There is a method to evaluating and providing security that exceeds conventional modes of protecting data both within the cloud as well externally on mobile and other devices. With the public failure...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, will provide a fun and simple way to introduce Machine Leaning to anyone and everyone. Together we will solve a machine learning problem and find an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intellige...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.