Welcome!

SDN Journal Authors: Daniel Gordon, John Walsh, Elizabeth White, Liz McMillan, Sven Olav Lund

News Feed Item

Industry Leaders Discuss Key Trends and Impact of Transformation, Innovation and Collaboration

Twelve Industry Leading Companies Participate in Inaugural Innovation Group Customer Advisory Board for North America

FARMINGTON, CT -- (Marketwire) -- 07/21/11 -- The Innovation Group plc (Innovation Group), a global provider of business process outsourcing (BPO) and software solutions to the insurance, fleet, automotive and property industries, today announced the company held the inaugural Customer Advisory Board (CAB) meeting in Chicago, Illinois with senior executives representing twelve leading insurance companies using Innovation Group's software and BPO solutions. The meeting highlighted the need for transformation, innovation and collaboration and the significant ongoing impact strategically and competitively of using both software and BPO solutions.

The CAB, a gathering of senior executives from both business and IT, provided invaluable insight into emerging business trends, as well as real-world experience with Innovation Group's solutions, and "voice of the customer" input. The meeting focused on the industry "new normal," discussing how companies must proactively assess and define approaches to the fast-paced business, distribution, customer, outsourcing and technology changes to create competitive, yet sustainable, customer and business value.

Featured speaker, Karlyn Carnahan, principal, Insurance, at Novarica, discussed industry results, external trends, current activities, future trends and business implications. Carnahan highlighted how the economic changes of the last few years have been a catalyst for change. The changes she drew attention to included: how insurers are using technology investments to add new business capabilities, replace core systems, improve underwriting with analytics, and simplifying process with portals; the need for ongoing, sustainable innovation; the increasing importance of data, and most importantly, the criticality of collaboration with customers, agents and solution providers.

"An overriding trend and key to competitive positioning in the industry is collaboration, whether with customers, agents or partners, because the business is changing so fast and insurers do not have all the ideas or solutions to respond to those changes," said Carnahan. "Throughout the meeting, an overriding theme by the insurers was the partnership approach with Innovation Group, from jointly developing new solutions, offering delivery options, ability to change delivery options and a commitment to continuous innovation. The CAB participants are representative of how insurers and solution providers can collaborate and work differently to compete in the new normal."

All the presentations highlighted the business impact of collaboration, transformation and innovation.

  • "Online Auto Estimation": A recently announced partner with Innovation Group, Instant Estimator highlighted that if the top 20 carriers used the solution for 40 percent of their claims processing, they would save $1.8B. Instant Estimator can provide an automated auto damage estimate within five minutes, focusing on the 65 percent of claims with exterior damage.
  • "Business Transformation Underpinned by Core System Replacement": Presented by Mountain West Farm Bureau/Western Computer Services Inc (WCSI), this session discussed how the implementation of a "best-of-breed" suite has underpinned the business transformation initiative. An early win with analytics created confidence and momentum for the project. The experience and relationship with Innovation Group has developed an enhanced partnership to offer a hosting option for small insurers together.
  • Raising the Competitive Bar by The Main Street America Group. As a super regional property/casualty insurance carrier, Main Street America competes against both national and regional insurers. Its challenge is to keep the local touch of a regional carrier while also providing similar products and programs as large-scale nationals for its distribution force of independent agent-customers, as well as its policyholders. Main Street America's claims model includes utilizing strategic partnerships, like Innovation Group, to provide products, scale, and help them provide superior service while "doing more with less."
  • "Transformation is a Journey with Ongoing Business Value": Presented by American Modern Insurance Group, this session discussed the company's implementation of their policy business transformation and how it has grown in use from 70 users to more than 20,000 in just over 8 years, providing direct access to agents. Annually, they have updated the cost / benefit case and return on investment (ROI), which has shown continued business value and growth in ROI, helping to fund other initiatives. They noted implementation of new core systems is just the first step of transformation. An ongoing strong partnership, support and involvement is key to building greater ROI over the long-term.

Innovation Group North America CEOs for Software and BPO, Euan King and Bill Langley respectively, kicked off the meeting with an overview highlighting the company's strategy and growth, underpinned by a commitment to long-term partnerships and collaboration with customers and key partners.

"A core tenet of our business is being market driven, which is why this meeting is so valuable to gather ideas and input from our customers for our solutions," said King and Langley. "The combination of our software, BPO services and supply chain provide insurers access, scale and expertise to address the increasing lack of knowledgeable resources and enabling insurers of all sizes to compete like a national-based insurer."

Attendees were encouraged to network with peers, and the event successfully created an opportunity to collaborate and share best practices with other customers while providing an open forum for dialog with Innovation Group executives.

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact:
Innovation Group
Jennifer Overhulse-King
St. Nick Media Services
+1 859-803-6597
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@CloudExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...