Welcome!

SDN Journal Authors: Elizabeth White, Yeshim Deniz, Liz McMillan, Pat Romanski, TJ Randall

News Feed Item

Huntington Selects David Hawkins as Customer Experience Director

Huntington Invests in Customer Experience Strategy to Build Stronger Relationships

COLUMBUS, Ohio, March 2, 2011 /PRNewswire/ -- David Hawkins has joined Huntington (Nasdaq: HBAN; www.huntington.com) as senior vice president, director of customer experience. With more than 15 years of expertise, Hawkins will lead Huntington's continued efforts to enhance customer experience.

In this new role, Hawkins will drive innovation of Huntington's customer experience through leadership of its branch design efforts, customer feedback and bank-wide service level improvement plans.

"At Huntington, our number one priority is taking care of our customers. With the many ways we touch our customers each day - from online and mobile banking to telephone banking and visits in our branches - it's important to deliver a consistent and distinctive customer experience that aligns with our welcoming brand," said David Clifton, Huntington chief customer and marketing officer. "David Hawkins' extensive background in brand development, coupled with his banking experience, will help us directly connect our brand to the customer."

Prior to joining Huntington, Hawkins led customer experience innovation for Umpqua Bank (Portland, Ore.), where he was responsible for design and implementation of customer experiences at all customer touch points. Hawkins previously was program director at Portland-based Ziba Design, where he developed marketing programs for a wide range of organizations, ranging from start-ups to Fortune 100 companies.

A Portland native, David holds an MBA from the University of Oregon and degree in communications from Portland State University. He and his family now reside in Columbus.

"This is a great opportunity to join a bank that is differentiating itself in many ways, and has a firm commitment to delivering outstanding customer service," said Hawkins. "I look forward to working with Huntington's impressive leadership team to continue to improve the experience of our customers."

About Huntington

Huntington Bancshares Incorporated is a $54 billion regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, it provides full-service commercial, small business, and consumer banking services; mortgage banking services; treasury management and foreign exchange services; equipment leasing; wealth and investment management services; trust services; brokerage services; customized insurance brokerage and service programs; and other financial product and services. The principal markets for these services are Huntington's six-state banking franchise: Ohio, Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky. The primary distribution channels include a banking network of over 600 traditional branches and convenience branches located in grocery stores and retirement centers, and through an array of alternative distribution channels including internet and mobile banking, telephone banking, and over 1,300 ATMs. Through automotive dealership relationships within its six-state banking franchise area and selected New England states, Huntington also provides commercial banking services to the automotive dealers and retail automobile financing for dealer customers.

SOURCE Huntington Bancshares Incorporated

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like "How is my application doing" but no idea how to get a proper answer.
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative machine-learning technologies to big data to predict financial, economic, and world events. The team is a group of passionate technologists, mathematicians, data scientists and programmers in Silicon Valley with over 100 patents to their names. Big Data Federation was incorporated in 2015 and is ...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as they key challenges and/or impediments to adoption, and how they see those issues could be resolved or mitigated.
CloudEXPO New York 2018, colocated with DevOpsSUMMIT and DXWorldEXPO New York 2018 will be held November 12-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI and Machine Learning to one location.