Welcome!

SDN Journal Authors: Liz McMillan, Yeshim Deniz, Elizabeth White, Pat Romanski, TJ Randall

News Feed Item

Huntington Selects David Hawkins as Customer Experience Director

Huntington Invests in Customer Experience Strategy to Build Stronger Relationships

COLUMBUS, Ohio, March 2, 2011 /PRNewswire/ -- David Hawkins has joined Huntington (Nasdaq: HBAN; www.huntington.com) as senior vice president, director of customer experience. With more than 15 years of expertise, Hawkins will lead Huntington's continued efforts to enhance customer experience.

In this new role, Hawkins will drive innovation of Huntington's customer experience through leadership of its branch design efforts, customer feedback and bank-wide service level improvement plans.

"At Huntington, our number one priority is taking care of our customers. With the many ways we touch our customers each day - from online and mobile banking to telephone banking and visits in our branches - it's important to deliver a consistent and distinctive customer experience that aligns with our welcoming brand," said David Clifton, Huntington chief customer and marketing officer. "David Hawkins' extensive background in brand development, coupled with his banking experience, will help us directly connect our brand to the customer."

Prior to joining Huntington, Hawkins led customer experience innovation for Umpqua Bank (Portland, Ore.), where he was responsible for design and implementation of customer experiences at all customer touch points. Hawkins previously was program director at Portland-based Ziba Design, where he developed marketing programs for a wide range of organizations, ranging from start-ups to Fortune 100 companies.

A Portland native, David holds an MBA from the University of Oregon and degree in communications from Portland State University. He and his family now reside in Columbus.

"This is a great opportunity to join a bank that is differentiating itself in many ways, and has a firm commitment to delivering outstanding customer service," said Hawkins. "I look forward to working with Huntington's impressive leadership team to continue to improve the experience of our customers."

About Huntington

Huntington Bancshares Incorporated is a $54 billion regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, it provides full-service commercial, small business, and consumer banking services; mortgage banking services; treasury management and foreign exchange services; equipment leasing; wealth and investment management services; trust services; brokerage services; customized insurance brokerage and service programs; and other financial product and services. The principal markets for these services are Huntington's six-state banking franchise: Ohio, Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky. The primary distribution channels include a banking network of over 600 traditional branches and convenience branches located in grocery stores and retirement centers, and through an array of alternative distribution channels including internet and mobile banking, telephone banking, and over 1,300 ATMs. Through automotive dealership relationships within its six-state banking franchise area and selected New England states, Huntington also provides commercial banking services to the automotive dealers and retail automobile financing for dealer customers.

SOURCE Huntington Bancshares Incorporated

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CloudEXPO Stories
Despite being the market leader, we recognized the need to transform and reinvent our business at Dynatrace, before someone else disrupted the market. Over the course of three years, we changed everything - our technology, our culture and our brand image. In this session we'll discuss how we navigated through our own innovator's dilemma, and share takeaways from our experience that you can apply to your own organization.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, software-defined solution with rich machine intelligence.
Founded in 2002 and headquartered in Chicago, Nexum® takes a comprehensive approach to security. Nexum approaches business with one simple statement: “Do what’s right for the customer and success will follow.” Nexum helps you mitigate risks, protect your data, increase business continuity and meet your unique business objectives by: Detecting and preventing network threats, intrusions and disruptions Equipping you with the information, tools, training and resources you need to effectively manage IT risk Nexum, Latin for an arrangement by which one pledged one’s very liberty as security, Nexum is committed to ensuring your security. At Nexum, We Mean Security®.
Having been in the web hosting industry since 2002, dhosting has gained a great deal of experience while working on a wide range of projects. This experience has enabled the company to develop our amazing new product, which they are now excited to present! Among dHosting's greatest achievements, they can include the development of their own hosting panel, the building of their fully redundant server system, and the creation of dhHosting's unique product, Dynamic Edge.
The Transparent Cloud-computing Consortium (T-Cloud) is a neutral organization for researching new computing models and business opportunities in IoT era. In his session, Ikuo Nakagawa, Co-Founder and Board Member at Transparent Cloud Computing Consortium, will introduce the big change toward the "connected-economy" in the digital age. He'll introduce and describe some leading-edge business cases from his original points of view, and discuss models & strategies in the connected-economy. Nowadays, "digital innovation" is a big wave of business transformation based on digital technologies. IoT, Big Data, AI, FinTech and various leading-edge technologies are key components of such business drivers.